The term hybrid chatbot has been used to market chatbots with a live agent hand-off feature. This type of chatbot platform serves business owners who are developers, or large enterprises that have dedicated developers to support other business functions.Īn AI chatbot platform helps you create and deploy AI-driven conversational chatbots that understand natural language and respond to inquiries using natural language processing (NLP). Programmable chatbot builder: A programmable chatbot builder lets you create conversational chatbots using a few lines of code.It also works for marketers, salespeople, or support specialists who need to build chatbots without the help of a programmer. This type of chatbot platform works well for entrepreneurs or small business owners who are not programmers and don't want to hire one just to create chatbots. Codeless chatbot builder: A codeless chatbot builder comes with building blocks that you can drag-and-drop to create custom chatbots, meaning you don't have to write any code.There are two types of guided flow/rule-based chatbot platforms, and each serves different groups of customers.
Guided flow chatbots, also called rule-based chatbots, interact with customers using a predefined decision tree and bot conversation flow. Guided flow or rule-based chatbot builders.There are three main types of chatbot platforms available on the market:
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